Carers First is enhancing our inhouse helpline service thanks to specialist support from Kura.
Kura is the largest independent outsourcer in the UK which specialises in providing tailored customer support solutions to businesses across a range of sectors, including insurance, finance, telecoms, retail, charity, utilities, and the public sector. Kura makes an unrivalled investment in its people, and its engaged, passionate team are what set its offer apart.
Carers First is currently working with Kura, who are providing support, to help review our helpline service so we can better help more carers. Four members of the Kura management team led by Janine Hunt and including Senga Kane, Jo Green and Sam Farquharson, gave the time to visit the helpline team in our office is Strood, Kent, to share their knowledge and insight.
The Carers First helpline service is a key part of our support to carers. Carers can struggle to access the relevant support, so it’s important that we make it accessible and efficient. Ensuring carers can reach us for information and tailored support in the way that suits them is crucial.
Alison Taylor, Chief Executive at Carers First, said: “We are extremely grateful to have this support from Kura. Their generosity in helping our team by providing their expert knowledge and experience in will really help us enhance our service offer so we can help even more carers.”
Brian Bannatyne, Chief Executive at Kura, said: “We are passionate about supporting the charity sector and investing our time and talent to help our clients better serve their customers and communities. Our experience in delivering contact centre services in this sector will help to provide valuable support to Alison and the team at Carers First.”
Find out more about Kura by visiting their website.
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