Please note that our phone lines will be closed during the following Bank Holiday weekends in May:
- Early May Bank Holiday from 4:30pm on Friday 28 April; re-opening at 9am on Tuesday 2 May 2023.
- The King's Coronation from 4:30pm on Friday 5 May; reopening at 9am on Tuesday 9 May.
- Spring Bank Holiday from 4:30pm on Friday 26 May; reopening at 9am on Tuesday 30 May.
During the bank holiday period(s) you can leave us a message on our Helpline number 0300 303 1555 or you can send us a message via our contact us page. You can also refer yourself or someone else using our online referral tool on our website.
Information to support you in your caring role can be found in the Help and Advice section on our website which includes information on practical help, emotional support and financial assistance.
Requesting Urgent Support
If you have an urgent issue and need to contact your local Social Services’ Emergency Duty Team, here are the numbers to contact:
If you live in the Medway area ring 03000 419 191
If you live in the Essex area ring 0345 606 1212
If you live in Southend-On-Sea ring 01702 215008 (option 5)
If you live in the Lincolnshire area ring 01522 782 333
If you live in the Waltham Forest are ring 0208 496 3000
If you live in the Haringey area ring 0208 489 0000
If you live in the Hackney area ring 0208 356 2300
Thank you.
Online Help and Advice
Visit our online support section where we have provided advice and guidance on a range of relevant topics to help you in your caring role.